Unavailable Treatments

Unfortunately, treatments and over-the-counter products occasionally become unavailable for a variety of reasons.

See below for updates on the unavailable treatments that we are aware of, but please do get in touch with us if you become aware of an issue that is not listed below. We are not always contacted by treatment manufacturers when there is an availability concern, and so we do rely on the information of our supporters.

Exorex Lotion

After a number of enquiries through our helpline about the availability of Exorex Lotion, we contacted Teva UK Limited, the manufacturer of Exorex, in April 2019.

Teva UK confirmed that Exorex Lotion 250ml is currently out of stock and should return to pharmacies by mid-May 2019.

If you have any questions or would like further information, the manufacturer can be contacted directly either by phone on 0800 590 502 (stock availability), or by email at medinfo@tevauk.com (medical information).

Exorex Cream

In April 2019 we contacted Teva UK Limited, the manufacturer of Exorex Cream, following reports of difficulty in obtaining the product.

Teva UK confirmed that Exorex Cream is currently out of stock in both 100g and 200g sizes and should return to pharmacies by the end of April 2019.

If you have any questions or would like further information, the manufacturer can be contacted directly either by phone on 0800 590 502 (stock availability), or by email at medinfo@tevauk.com (medical information).

Bettamousse Foam

Following ongoing availability issues with Bettamousse 0.1% Cutaneous Foam (betamethasone valerate) we contacted RPH Pharmaceuticals AB, the manufacturer of Bettamousse, in April 2019.

RPH confirmed that it is still in the process of transferring the manufacture of Bettamousse to a different site and with this comes the lengthy regulations and checking of the product before re-issue. According to the latest update, Bettamousse is now expected to be out of stock until at least May/June 2019.

If you have any questions or would like further information, the manufacturer can be contacted directly either by phone on 0845 023 0467, or by email at customer.care@recipharm.com. 

Clarelux Foam

In October 2018, we were contacted by Pierre Fabre Dermo-Cosmetique, the manufacturer of topical corticosteroid treatment, Clarelux foam, regarding the ongoing unavailability of the product. They confirmed that, due to supply issues with the product, they do not currently know when it will be back on the market again. The latest estimate is 2020.

There are no safety issues with the product so available stock can still be used.

If you have any questions or would like further information, the manufacturer can be contacted directly either by phone on 0208 731 3322, or by email at medicalinformation@pierre-fabre.co.uk.

Ceanel Shampoo

In summer 2018 we received a number of reports of difficulty obtaining Ceanel Shampoo, which is commonly used to manage scalp psoriasis. In September 2018 we contacted Alliance Pharmaceuticals, the manufacturer of Ceanel Shampoo, who confirmed that the product is currently out of production and they do not yet have a date for when it may be available again.

A representative from the manufacturer stated 'Unfortunately, Ceanel shampoo is currently out of production as we are having difficulty in sourcing some of the raw materials. We do not have a date for when it may be available.

In the meantime, we would recommend that patients discuss suitable alternatives with a healthcare professional (e.g. GP or Pharmacist).

There were no safety concerns for products on the market, however, all stock will now have passed its expiry date.'

If you have any questions or would like further information, the manufacturer can be contacted directly either by phone on 01249 466 966, or by email at medinfo@alliancepharma.co.uk. 

The Psoriasis Association is the UK's leading national charity and membership organisation for people affected by psoriasis – patients, families, carers and health professionals Read More >

Get in touch

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Email: mail@psoriasis-association.org.uk

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01604 251 620
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01604 251 621
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